We do not make exchanges or returns ONLY refunds.

1° Refunds: We are committed to providing you with a satisfactory shopping experience. If for any reason the product arrived damaged or was not received, you can request a refund.

2. Refund Process: To request a refund, please follow these steps:

• Contact us within 7 days of receiving the order.
• Provide the order number and reason for the return.
• Add photos and videos that demonstrate the damaged product.
• If the product has not arrived, add evidence of the tracking number detail.

3. Refund Processing: Once we receive and verify the information, we will process your refund within 3-5 business days. The refund will be issued through the same payment method used for the original purchase.

4. Order Cancellations: If you need to cancel an order, please contact us as soon as possible. If the order has not been processed yet, we will do our best to cancel it and issue a full refund. However, if the order has already been processed, we cannot guarantee cancellation.

5. Contact: If you have any further questions about our refund policy, feel free to contact our customer service team at contact@nakaishop.com or through our online contact form.